Cancellations have to be done through our student portal, Opus1 Please note: Cancellations must be made at least 24 hours in advance to qualify for a make-up lesson credit Informing your instructor or emailing admin is not considered a valid form of cancellation. Lessons not canceled through the student portal will be considered late-cancellations.

To reschedule a lesson, you first need to cancel the original lesson through our student portal. This will issue a make-up lesson credit, which you can then use to book a lesson at a different time that you can arrange with your instructor.

If you're not going to be available for a lesson and don't want a make-up, you can use a holiday exemption. Every student has 4 holiday exemptions per school year. To use one of your exemptions, please cancel the lesson as normal through the student portal first, and then email admin@benhymanmusic.com to request these exemptions.

If you're having trouble logging into Opus, please contact admin@benhymanmusic.com for assistance

Holiday exemptions are a feature of our policy that allows you to miss a lesson due to a Federal or Religious holiday without a need for a makeup. The lesson is discounted from your next invoice, instead. You can request up to 4 holiday exemptions per school year. To use one of your exemptions, please cancel the lesson as normal through the student portal first, and then email admin@benhymanmusic.com to request these exemptions.

To place your account on a "Summer hold", please submit a written request via email to admin@benhymanmusic.com with 14-days notice before the 1st of the next month. Please note that any break in membership outside of the allowed “Summer Hold” period will require a $50 re-enrollment fee if lessons are resumed at a later date.

You can put your membership on a "Summer Hold" for any length of time starting the 3rd week of June until Labor Day. During this period, your spot with your primary teacher will be reserved for the following September, and your membership will resume at that time. Please write to admin@benhymanmusic.com to place a summer hold on your membership.

Individual lessons can still be purchased or booked using makeup credits during the "Summer Hold" period, even if your Membership is on hold. You can reach out to your regular teacher directly to arrange an ad-hoc lesson. Please note that teacher availability is not guaranteed while an account is on hold.

The number of lessons you've paid for is automatically calculated based on the day of your weekly time slot. You can check the number of scheduled lessons for the current month and your available make-up credits by logging into your account on our student portal.

To cancel your subscription, please submit a written request via email to admin@benhymanmusic.com with 14-days notice before the 1st of the next month. Please note: If you don't submit a written request with enough advance notice, you may be charged again Memberships are non-refundable. They can be transferred to a student within the same household.

Please note that memberships are non-refundable as per our student policy. However, they can be transferred to another student within the same household.